Agent Banking Consultant, Eastern, Northern and Western Regions

To grow the dfcu agent Banking channel, monitor the agent network and enforce compliance with the BOU Agent Banking guidelines.

KEY ACCOUNTABILITIES:

• Drive business growth through agent and customer acquisition.
• Monitor and supervise agents to ensure compliance.
• Maintain an active agent network in order to meet the minimum agent utilization target.
• Act as first level of support to agents and customers in order to resolve agent and customer queries.
• Coordinate the distribution of Agent branding collateral and ensure compliance to branding guidelines and bank set agent operating procedures.
• Coordinate the distribution of Agents business tools e.g. Point of Sale (POS) terminals, transaction books etc in order to maintain an active agent network.
• Prepare reports on branch/regional Agent performance and share with relevant business stakeholders in order to achieve an active agent network. 
• Carry out competitor analysis to improve product/ service features.
• Identify new market opportunities to support the channel’s expansion.
• Monitor and enforce agents’ adherence to the Bank of Uganda prudential guidelines.
• Directly work with the different teams involved in agent banking network management (ANMs, Branch Staff) to maintain a productive and compliant Agent Channel.
• Undertake additional duties and/or transfer you to other duties compatible with your skills and experience within dfcu more generally as the Bank shall in its absolute discretion determine.

BEHAVIOURAL COMPETENCIES REQUIRED

• Reliably accomplishes work expectations; is well organized and productive.
• Gathers, organizes, and applies knowledge.
• Adds value to our customers and behaves with integrity and commitment.
• Is aware of personal impact on others and adjusts accordingly.
• Understands and appreciates others, acts in a mature and professional manner.
• Displays a growth mindset; takes initiative to learn, develop, adapt & apply.

KNOWLEDGE, SKILLS, AND EXPERIENCE REQUIRED:

• Minimum banking experience of 1 year.
• Knowledge and understanding of banking operations and processes.
• Ability to effectively work within a team-oriented environment.
• Strong analytical skills; both quantitative and qualitative
• Customer service oriented
• Proactive approach to work with
• Knowledge of Microsoft tools
• Good typing skills with speed and accuracy
• Good selling skills

INVITATION

If you believe you meet the requirements as noted above, please forward your application with a detailed CV including present position and copies of relevant professional/academic certificates, to the email address indicated below:

Vacanciesbank@dfcugroup.com

Deadline: Tuesday 08th April 2025.

Only short-listed candidates will be contacted.

Please note that all recruitment terms and conditions as stated in the HR Policies and Procedures Manual shall apply.

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