Lead Change Officer (1 Position)

REPORTING TO: Business Change Manager

 JOB PURPOSE: Reporting to the Business Change Manager, the role holder will support the implementation of activities to operationalize strategic initiatives, aid a smooth transition from Projects to Business-as-Usual (BAU) to realize maximum benefits, embed and address cultural factors associated with the change.

LOCATION: Kampala

KEY ACCOUNTABILITIES:

• Create and implement change management strategies and plans to maximize user adoption & proficiency and minimize overall risk such that business results are achieved.
• Effectively tailor change management methodology specific to individual users’ needs.
• Drive stakeholder engagement, organizational assessment, impact analysis, learning/training, communications/marketing, business readiness, deployment, and adoption measurement throughout technology consulting projects.
• Create actionable deliverables for core components of the change management strategy including a communications plan, training plan, and impact assessment/resistance management plan.
• Partner with Customer Experience to drive ongoing adoption of technology and business process improvement in post-deployment.
• To support a smooth transition from Projects to BAU to realize maximum benefits – Business readiness, training, process changes, roll-out plans, culture transformations, and embedding change within BAU.

KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED:

• A Bachelor’s Degree in Human Resources, Marketing, or Business Administration or another related field.
• Certification in Change Management or Project Management.
• At least 3 years of experience in Human Resources, Communication, Marketing, or other Change management experience in a Financial Institution.
• Have been directly involved (in a lead or pivotal role) in a Digital or Bank Cultural Transformation Initiative.
• Strong negotiation skills.
• Project management.
• People management skills.
• Change management skills.
• Communication Skills.
• Exceptional communication skills – both written and verbal and advanced presentation skills.
• Ability to establish and maintain strong relationships.
• Creative, energetic, Resilient, and tenacious with a propensity to persevere.
• Flexible, agile, and adaptable; able to work in ambiguous situations.
• Organized, and resourceful with a natural inclination for planning, tactics, Problem solving and root cause identification skills.
• Excellent relationship-building, and negotiation/influencing skills with team members and stakeholders.
• Empathy, curiosity, and desire to improve and constantly learn.

INVITATION

If you believe you meet the requirements as noted above, please forward your application with a detailed CV including your present position and copies of relevant professional/academic certificates, to the email address indicated below:

Vacanciesbank@dfcugroup.com

Deadline: Monday 23^rd September 2024. Only short-listed candidates will be contacted.

dfcu Bank is an equal opportunity employer. We do not discriminate based on religion, age, citizenship, marital or family status, disability, or gender. Please note that all recruitment terms and conditions as stated in the HR Policies and Procedures Manual shall apply.